CEO’s Report: Survey Says…

CEO’s Report: Survey Says…

July 31, 2017 More than one-third of citizens polled unaware of public power service The results of the customer survey are in and some of the answers are surprising. Heartland decided to perform Read More
Heartland seeking input from end-use electric utility customers

Heartland seeking input from end-use electric utility customers

June 29, 2017 Residents in Heartland customer communities may be receiving phone calls asking about their electric service. Heartland has partnered with SDS Research to conduct a customer survey to learn more about Read More
CEO’s Report: Adding Value

CEO’s Report: Adding Value

April 28, 2017 Part of Heartland’s vision for the future is to add value to the communities we serve. One of the goals outlined in our strategic plan to help ensure we realize Read More
No longer business as usual

No longer business as usual

April 28, 2017 Annual Meeting recap: How to keep up with trends and consumer demands in an evolving industry The electric utility industry has transformed. That’s not breaking news or a radical idea. Read More
Heartland 2017 Annual Meeting

Heartland 2017 Annual Meeting

April 20, 2017 Who is responsible for customer service? How do cyber criminals steal and profit from your data? Come and explore the hallmarks of a strong public power customer service program as Read More
CEO’s Report: Teamwork

CEO’s Report: Teamwork

March 31, 2017 South Dakota Governor Dennis Daugaard recently signed Senate Bill 60, an act to revise certain provisions regarding the sale of consumers power district assets. Existing state statutes limited the sale Read More
CEO’s Report: Planning for the Future

CEO’s Report: Planning for the Future

November 2, 2016 Strategic Plan Finalized Over a year ago, Heartland set out to write a strategic plan, a document that would guide our path forward. It would be something we could refer Read More
Annual Meeting recap: Social media enhances customer experience

Annual Meeting recap: Social media enhances customer experience

June 1, 2016 According to a recent article in The New York Times, more than one-sixteenth of the average user’s waking time is spent on Facebook or its Instagram and Messenger platforms. Those 50 Read More
Heartland welcomes new administrative assistant

Heartland welcomes new administrative assistant

June 1, 2016 Heartland is pleased to welcome Katie Hahn as administrative assistant. She succeeds Kathie Lewis, who will retire June 6 after 39 years of service. “I am excited for this wonderful opportunity Read More
2015 Recap: Evolving to meet customer needs

2015 Recap: Evolving to meet customer needs

January 4, 2016 Over the past several years, one might say the buzz word surrounding Heartland has been transition. From operations to leadership to customer programs–change has been a reoccurring theme. While 2015 Read More