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Heartland 2017 Annual Meeting

April 20 @ 12:00 pm - 4:00 pm

Who is responsible for customer service? How do cyber criminals steal and profit from your data?

Come and explore the hallmarks of a strong public power customer service program as well as the importance of cybersecurity, and learn how management and boards must ensure their success. Join the discussion Thursday, April 20 at the Hillside Steakhouse

Featured speakers are Steve VanderMeer, senior vice president for planning and marketing for Hometown Connections for the American Public Power Association; Nick Podhradsky, senior vice president of operations for SBS CyberSecurity; and Mark Gabriel, chief executive officer of Western Area Power Administration.

Agenda

12:00 pm    Lunch/Registration

12:45 pm    Who is Responsible for Customer Service, Steve VanderMeer – Customer Service PDF

1:45 pm       How Cyber-Criminals Steal and Profit from your Data, Nick Podharadsky – SBS Cybersecurity PDF

2:30 pm      Heartland Year in Review – Year in Review PDF

3:15 pm       A Changing Market, Mark Gabriel – WAPA presentation PDF

3:45 pm      Customer Connections Committee Introductions

4:00 pm     Social Hour

 

Heartland’s Annual Meeting is designed to update customers on current activities at Heartland as well as provide information on current events relevant to the electric industry. All electric utility employees and council members of Heartland customer communities are welcome and encouraged to attend.

 

Details

Date:
April 20
Time:
12:00 pm - 4:00 pm
Event Category:
Event Tags:
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Organizer

Heartland
Phone:
6052566536
Website:
hcpd.com

Venue

Hillside Steakhouse
46042 238th Street
Wentworth, SD 57075 United States
+ Google Map
Phone:
605-256-9558
Website:
www.hillsidesteakhouse.com